Frequently Asked Questions
How do I find my order number?
Your order number can be found in your order confirmation email. Please enter the order number and the email address used at checkout to track your order.
How often is my order updated?
Your order is updated as it moves through each stage of production and shipping. Please allow time for updates as your jewelry progresses.
Why hasn’t my order status changed?
Some stages take longer than others, especially for personalized jewelry. Rest assured, your order is still moving through production, even if you don’t see daily updates.
How long will my order take?
On-Hand Jewelry
1–3 Business Days
Pre-Made Jewelry
10–15 Business Days
Photo Jewelry
3–4 Weeks
Custom Name Jewelry
3–6 Weeks
Shipping time begins once your order has been completed.
I can’t find my order.
Please confirm you’re using the same email address used at checkout and your correct order number. If you’re still unable to locate your order, our Customer Care team is happy to help.