Customer Service

Welcome to Jazzie Jewelry, where every piece tells a story! We're thrilled you're here and ready to help you shine. Our team is committed to providing you with an exceptional experience from browsing our stunning collections to assisting with your order. Whether you have questions about our custom designs or need help along the way, we're here to brighten your day with a touch of sparkle. Dive in and let us add some extra dazzle to your journey!

Contact Us

We're here to help! If you have any questions or need assistance with your order, please feel free to reach out via email. We strive to respond within 12-24 hours on business days please allow 1-2 business days for a response.

Email:
jazziejewelryteam@gmail.com

Business Hours:
Monday to Friday: 9 AM – 5 PM (local time)

 

 

Frequently Asked Questions

How do I find my order number?

Your order number can be found in your order confirmation email. Please enter the order number and the email address used at checkout to track your order.

How often is my order updated?

Your order is updated as it moves through each stage of production and shipping. Please allow time for updates as your jewelry progresses.

Why hasn’t my order status changed?

Some stages take longer than others, especially for personalized jewelry. Rest assured, your order is still moving through production, even if you don’t see daily updates.

How long will my order take?

On-Hand Jewelry
1–3 Business Days

Pre-Made Jewelry
10–15 Business Days

Photo Jewelry
3–4 Weeks

Custom Name Jewelry
3–6 Weeks

Shipping time begins once your order has been completed.

I can’t find my order.

Please confirm you’re using the same email address used at checkout and your correct order number. If you’re still unable to locate your order, our Customer Care team is happy to help.