Customer Support

We're here to help! If you have any questions or need assistance with your order, please feel free to reach out via email. We strive to respond within 12-24 hours on business days please allow 1-2 business days for a response.

Email:
Jazziejewelryteam@gmail.com

Currently our customer support is only available via email. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help! We promise to get back to you as soon as we're not busy packing orders for our amazing customers or crafting our next dazzling design behind the scenes."

We are looking forward to speaking with you when sending us a message please provide your name and if you're a current customer your four-digit order number.

Frequently Asked Questions

How do I find my order number?

Your order number can be found in your order confirmation email. Please enter the order number and the email address used at checkout to track your order.

How often is my order updated?

Your order is updated as it moves through each stage of production and shipping. Please allow time for updates as your jewelry progresses.

Why hasn’t my order status changed?

Some stages take longer than others, especially for personalized jewelry. Rest assured, your order is still moving through production, even if you don’t see daily updates.

How long will my order take?

On-Hand Jewelry
1–3 Business Days

Pre-Made Jewelry
10–15 Business Days

Photo Jewelry
3–4 Weeks

Custom Name Jewelry
3–6 Weeks

Shipping time begins once your order has been completed.

I can’t find my order.

Please confirm you’re using the same email address used at checkout and your correct order number. If you’re still unable to locate your order, our Customer Care team is happy to help.